I make mistakes. Anyone who says they don’t is either lying or doesn’t do anything. Mistakes are not bad. Not caring is what is bad. If you don’t care, you lose credibility.
As a travel agent, I have made some mistakes, but I work hard to avoid them. I ask questions. I will ask you how to spell your name and repeat it back several times, including phonetically. Why? Because there are many spellings for names. Because some names sound alike. Because letters can sound alike over the phone. A “d” and a “b” can sound similar. Even numbers I will read back to make sure they are right. If I make a mistake, you might not be able to get on the flight or cruise.
When I send you the quote or invoice, make sure everything is correct. Read it carefully. You are the last in line to make corrections if they happen. Part of being human is making mistakes. Caring is when you try to avoid them and correct them when they happen. Nothing is worse than speaking to someone who doesn’t care. Even if the mistake is yours I will try to fix it.
This is why you should use a travel agent. If you do it on your own on-line, you are putting the information in the system. If you are not careful, you could be spelling your name wrong, or put your last name where your first name should be, or put in your nickname instead of your real name. All of these things have happened. When you click send at the end, things are very hard to change if you catch it. Many people print out the confirmation and don’t really look at it. A travel agent will work with you and put the information in for you reading back each name as it is entered. All the dates and other information will be confirmed and OK’d before the final acceptance is done. If a mistake happens to get through, the travel agent can work immediately to correct it. That is why it is important for you to read the paperwork you get and call back as soon as possible if something is wrong.
I am not afraid of making mistakes. They happen and I will work to make things right.
Space Coast Travel, LLC can turn your vacation dreams into amazing memories!